Privacy Policy

Privacy Policy

Last Updated: August 31, 2026

At H2 Health Life, operated by Guangdong Cawolo Hydrogen Technology Co., Ltd., we respect your privacy and are committed to protecting the personal information of individuals who visit, use, contact, or purchase products through our website.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website:

Website: h2healthlife.com

This Privacy Policy applies to visitors, customers, business customers, potential customers, and other individuals who interact with our website or services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the website.

1. Who We Are

The website is operated by:

Guangdong Cawolo Hydrogen Technology Co., Ltd.

Business Address:

No. 01, 5th Floor, Building 3, Zone F, Guangdong New Light Source Industrial Base, Langsha, Luocun, Shishan Town, Foshan, Guangdong, China

Website:

h2healthlife.com (Link)

Email:

benson@cawolo.com (Link)

For privacy-related questions, requests, or concerns, you may contact us using the email address above.

2. Information We Collect

We may collect different categories of information depending on how you interact with our website.

Because our website does not provide user account registration, you are not required to create a personal account to browse the website.

We may collect information when you:

  • Visit or browse our website;
  • Contact us by email;
  • Submit a product inquiry;
  • Request information about our products;
  • Place an order;
  • Purchase products or services;
  • Communicate with our customer service team;
  • Request technical or product support;
  • Subscribe to communications, where such functionality is available;
  • Interact with our website through a mobile device or computer; or
  • Otherwise communicate or interact with our business.

The types of information we may collect include the following.

2.1 Contact Information

When you contact us or submit an inquiry, we may collect information such as:

  • Full name;
  • Company name;
  • Email address;
  • Telephone number;
  • Country or region;
  • Business address;
  • Shipping address;
  • Billing information;
  • Information contained in your inquiry; and
  • Other information that you voluntarily provide.

The information you provide allows us to respond to your requests and provide appropriate products or services.

2.2 Order and Transaction Information

If you purchase products through our website, we may collect information necessary to process and fulfill your order.

This may include:

  • Customer name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Product information;
  • Order number;
  • Purchase history;
  • Shipping information;
  • Payment status;
  • Transaction information; and
  • Communications relating to your order.

Where third-party payment providers are used, payment information may be processed directly by the relevant payment provider.

We generally do not need to store your complete payment card number or security code on our own servers.

2.3 Information You Provide Voluntarily

You may voluntarily provide additional information when communicating with us.

For example, you may provide information regarding:

  • Product requirements;
  • Business needs;
  • Product questions;
  • Technical questions;
  • Delivery requirements;
  • After-sales issues;
  • Warranty requests; or
  • Other matters relating to our products or services.

Please do not provide sensitive personal information through the website unless it is reasonably necessary for the purpose for which you are contacting us.

2.4 Automatically Collected Information

When you visit our website, certain technical information may be automatically collected by our website, hosting provider, analytics services, security services, or other technologies.

This information may include:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Screen resolution;
  • Language settings;
  • Approximate geographic location derived from IP address;
  • Referring website;
  • Pages visited;
  • Time spent on pages;
  • Date and time of access;
  • Website interactions;
  • Clicks and navigation information;
  • Error information; and
  • Other technical information relating to your device or use of the website.

This information is generally used for website operation, security, performance monitoring, analytics, and improvement.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

A cookie is a small data file stored on your device by a website. Cookies may allow a website to recognize your browser, remember certain preferences, maintain shopping functionality, and understand how visitors interact with the website.

We may use different types of cookies, including the following.

3.1 Necessary Cookies

Necessary cookies may be required for the basic operation of our website.

They may support functions such as:

  • Website security;
  • Shopping cart functionality;
  • Checkout functionality;
  • Session management;
  • Page navigation;
  • User preferences; and
  • Other essential website functions.

Without certain necessary cookies, some website features may not operate correctly.

3.2 Analytics Cookies

We may use analytics technologies to understand how visitors use our website.

Analytics information may help us understand:

  • How visitors reach our website;
  • Which pages are most frequently viewed;
  • How visitors navigate through the website;
  • Website performance;
  • General visitor trends; and
  • Areas where the website could be improved.

Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies.

3.3 Preference Cookies

Some cookies may remember preferences or settings to provide a more convenient browsing experience.

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may cause some website features to function incorrectly.

4. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

  • Providing and delivering products and services;
  • Processing and managing orders;
  • Responding to inquiries;
  • Communicating with customers;
  • Providing customer support;
  • Processing payments through applicable payment providers;
  • Arranging product shipment and delivery;
  • Managing returns, refunds, and warranty requests;
  • Providing product information;
  • Responding to technical questions;
  • Improving our website;
  • Improving products and services;
  • Monitoring website performance;
  • Detecting and preventing fraud;
  • Protecting website security;
  • Maintaining business records;
  • Complying with legal and regulatory requirements;
  • Resolving disputes;
  • Enforcing our terms and policies; and
  • Protecting our legal rights and interests.

We do not sell personal information simply because you visit our website.

5. Legal Bases for Processing Personal Information

Depending on the applicable laws and circumstances, we may process personal information based on one or more of the following legal grounds:

5.1 Performance of a Contract

We may process information when it is necessary to fulfill an order, provide products or services, arrange delivery, process returns, or perform other obligations relating to a transaction.

5.2 Legitimate Business Interests

We may process information where necessary for legitimate business purposes, such as:

  • Operating and improving our website;
  • Maintaining website security;
  • Preventing fraud;
  • Understanding customer needs;
  • Managing customer relationships;
  • Improving products and services; and
  • Protecting our business interests.

When relying on legitimate interests, we will consider applicable legal requirements and the rights and interests of individuals.

5.3 Consent

Where required by applicable law, we may request your consent before processing certain personal information or using certain cookies or communications.

Where processing is based on consent, you may generally withdraw your consent, subject to applicable legal limitations.

5.4 Legal Obligations

We may process and retain personal information where necessary to comply with applicable laws, regulations, legal proceedings, governmental requests, or other lawful obligations.

6. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, provide products or services, or comply with legal requirements.

We do not sell your personal information as a standalone commercial product.

Depending on how you interact with our website, information may be shared with categories of service providers such as:

  • Website hosting providers;
  • Website maintenance and technical service providers;
  • Payment processors;
  • Banks or financial institutions;
  • Shipping and logistics companies;
  • Customs and clearance providers;
  • Analytics providers;
  • Website security providers;
  • IT service providers;
  • Customer service providers;
  • Professional advisers;
  • Legal or accounting service providers; and
  • Government authorities or law enforcement agencies where legally required.

Third-party service providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

7. Payment Information

When you make a purchase through our website, payment may be processed by an independent third-party payment provider.

Depending on the payment method available at the time of purchase, the payment provider may collect information such as:

  • Name;
  • Billing information;
  • Payment card information;
  • Payment account information;
  • Transaction information; and
  • Fraud prevention information.

Payment providers operate independently from us and may have their own privacy policies and terms.

We recommend reviewing the privacy policy of the relevant payment provider before completing a transaction.

We do not intentionally request or collect sensitive payment credentials such as your complete card security code through ordinary email communications.

8. Shipping and Delivery Information

When you purchase products from us, we may need to provide certain information to shipping companies, logistics providers, customs agents, freight forwarders, or other delivery partners.

This may include:

  • Recipient name;
  • Shipping address;
  • Telephone number;
  • Email address;
  • Order information;
  • Product information; and
  • Customs-related information.

This information is used to fulfill orders and facilitate international delivery.

Because we conduct business globally, shipping information may be transferred to service providers or authorities in the destination country where necessary to complete delivery and customs procedures.

9. International Data Transfers

Our company is located in China and our website may be accessed by customers around the world.

As a result, personal information may be processed, stored, or transferred between China and other countries or regions where our service providers, business partners, logistics providers, payment providers, hosting providers, or other relevant parties operate.

Different countries may have different data protection laws.

Where applicable laws require specific safeguards for international transfers of personal information, we will take reasonable steps to comply with those requirements.

By using our website and providing personal information, you acknowledge that your information may be processed internationally to the extent reasonably necessary for the purposes described in this Privacy Policy.

10. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

  • Access controls;
  • Authentication mechanisms;
  • Secure website connections;
  • Technical monitoring;
  • Security updates;
  • Administrative controls;
  • Data minimization practices; and
  • Reasonable protection of systems and records.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

You should also take reasonable precautions when communicating sensitive information online.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

The appropriate retention period may depend on:

  • The purpose for which the information was collected;
  • Whether there is an ongoing business relationship;
  • Whether the information is necessary to fulfill contractual obligations;
  • Legal and regulatory requirements;
  • Accounting and tax requirements;
  • Warranty or after-sales obligations;
  • Dispute resolution requirements; and
  • The protection of our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Depending on your country or region and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion of certain personal information;
  • The right to request restriction of certain processing;
  • The right to object to certain processing;
  • The right to withdraw consent where processing is based on consent;
  • The right to request information regarding how your personal information is processed; and
  • Other rights provided under applicable privacy laws.

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain information to comply with legal obligations, complete transactions, resolve disputes, prevent fraud, or protect our legitimate business interests.

To exercise an applicable privacy right, please contact us at:

benson@cawolo.com

We may request reasonable information to verify your identity before responding to a privacy request.

13. European Economic Area and UK Users

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) or UK data protection legislation.

Depending on the circumstances, these rights may include:

  • Access to your personal data;
  • Correction of inaccurate personal data;
  • Erasure of personal data;
  • Restriction of processing;
  • Objection to processing;
  • Data portability; and
  • Withdrawal of consent.

You may also have the right to lodge a complaint with the relevant data protection authority in your country or region.

Where applicable, you may contact us first so that we have an opportunity to review and address your concern.

14. California and Other U.S. Privacy Rights

If you are located in the United States, certain state privacy laws may provide additional rights depending on the state in which you reside.

These rights may include rights relating to:

  • Access;
  • Correction;
  • Deletion;
  • Opt-out of certain forms of data processing;
  • Information about categories of personal information collected; and
  • Other rights provided under applicable state law.

We will handle valid requests in accordance with applicable legal requirements.

If you have a privacy request, please contact:

benson@cawolo.com (Link)

We may need to verify your identity before processing a request.

15. Children’s Privacy

Our website is intended primarily for adults and business users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:

benson@cawolo.com (Link)

If we become aware that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take reasonable steps to delete the information.

16. No User-Generated Content

Our website does not currently provide user account registration or functionality that allows users to upload text, photographs, videos, or other user-generated content.

Accordingly, we do not currently collect personal information through user-generated content features.

If these features are introduced in the future, this Privacy Policy may be updated accordingly.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites may include payment providers, logistics providers, social media platforms, manufacturers, business partners, analytics services, or other external websites.

We do not control the privacy practices of third-party websites.

When you leave our website or interact with a third-party service, your information may be subject to that third party’s privacy policy.

We encourage you to review the privacy policies of third-party websites before providing personal information.

18. Social Media and External Platforms

Where links or integrations to social media platforms or other external services are provided, those services may collect information about your interaction with them.

Your interaction with third-party social media platforms is governed by their own terms and privacy policies.

We are not responsible for the privacy practices, security, or content of third-party platforms.

19. Business Communications

If you contact us or request information about our products, we may use the contact information you provide to communicate with you regarding your inquiry, order, products, services, technical questions, or other legitimate business matters.

Where applicable law requires consent for certain marketing communications, we will seek the required consent or provide applicable opt-out mechanisms.

You may contact us at any time regarding your communication preferences.

20. Fraud Prevention and Website Security

We may process technical and transactional information to protect our website, customers, and business from fraudulent, unauthorized, or malicious activity.

This may include:

  • Detecting suspicious transactions;
  • Preventing unauthorized access;
  • Monitoring unusual website activity;
  • Protecting payment processes;
  • Detecting automated attacks;
  • Preventing abuse of website functionality; and
  • Investigating suspected security incidents.

Information may be shared with payment processors, security providers, financial institutions, law enforcement agencies, or other relevant parties where reasonably necessary and permitted by law.

21. Legal Disclosure of Information

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from government authorities;
  • Comply with court orders or legal proceedings;
  • Protect our rights or property;
  • Enforce our Terms and Conditions;
  • Investigate fraud or security incidents;
  • Protect the safety of customers or other individuals; or
  • Prevent illegal or harmful activity.

We will seek to limit such disclosures to information reasonably necessary for the relevant purpose where legally and practically possible.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;
  • Website functionality;
  • Products or services;
  • Technologies;
  • Applicable laws;
  • Regulatory requirements; or
  • Privacy practices.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

Your continued use of the website after an updated Privacy Policy has been published may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

23. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

Company:

Guangdong Cawolo Hydrogen Technology Co., Ltd.

Address:

No. 01, 5th Floor, Building 3, Zone F, Guangdong New Light Source Industrial Base, Langsha, Luocun, Shishan Town, Foshan, Guangdong, China

Email:

benson@cawolo.com (Link)

Website:

h2healthlife.com (Link)

We will make reasonable efforts to review and respond to privacy-related inquiries within a reasonable period of time.

24. Your Acknowledgment

By accessing and using h2healthlife.com (Link), you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please discontinue your use of the website.

Last Updated: August 31, 2026